Excellent experience! Their associate Paula was amazing and really helped me. Very friendly go see her!
I recently visited this location Saturday, January 13, 2018 with the intention of purchasing a pair of thigh highs boots (Lowlands, or Tielands).My decision to do so quickly changed as the staff was very unwelcoming, and unhelpful. As I walked in, about 4 sales associates stood in the middle of the store chit chatting away. One of them paused the conversation for a second to say a brief hello and as I responded she rolled her eyes and got back to the conversation. I continued to take a look at a few pairs of boots and no one assisted me, asked me if I needed help, or even explained the promotion; they just continued their conversation as I looked around the store. I then noticed family (of a different race) come into the store and they were immediately greeted and one of the associates conversing went to help them. Now, I'm not the type to make a big deal about the customer service that I receive but I do believe that working in a high end boutique style store, the experience that you grant your customer is extremely important. What was off-putting was the fact that I actually went into the store to purchase and with that experience alone, I do not see myself purchasing a pair of Stuart Weitzman shoes despite how beautifully made they are.It was almost as if they didn't think I would buy so they did not bother to help me. Furthermore, coming from a retail management background, I know they do not get paid to stand around talking to one another, especially when customers are needing assistance. All in all, the experience was extremely disappointing to say the least.
My wifes fav store. Place is clean and staff are friendly and not pushy. Products in the store are only a season behind, but you get SW shoes for a great discounted price.
Their sales' attitude were fk... rude and terible! All we had heard from them were "Try it" and "Gave that shoes back because Im going home." I mean what the hec kind of attitude was that? I don't think they even know how to be polite to others. Never gonna go to there again.
Stuart Weitzman – Toronto Premium Outlet is a Canadian Shoe Store based in Halton Hills, Ontario. Stuart Weitzman – Toronto Premium Outlet is located at Toronto Premium Outlet 13850 Steeles Avenue West, Halton Hills, ON L7G 0J1, Canada.
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